I met him on the CityCat. Brisbane’s river ferries glide along the brown river, under bridges that look like bent straws, past cafés and joggers who seem permanently cheerful.

Joseph was a deckhand. A big native Australian with shoulders that looked built for the river. His job was to haul the rope, open the gate, wave people in, and make sure no one fell into the water. He did this every few minutes, at every stop. Do that a hundred times a day and anyone would be bored to death.

Not Joseph.

He moved like it was his first day at work. Cheerful. Focused. Alive. There was a bounce in his step and a twinkle that matched the river’s shimmer.

It was a Sunday evening. I had time to kill, so I stayed on the ferry all the way to Hamilton, where the boat turns and snakes back again. When we docked, I asked him, “What makes you smile and work so hard?”

He paused, smiled wider, and said, “I love the river. I love the big blue sky. This river is mine. This sky is mine. And when you come on board, sir, it gives me joy to take care of you.”

It wasn’t corporate enthusiasm. I’ve been around long enough to smell PowerPoint sincerity from a mile away. This was real.

We started talking. We spoke about people, work, and how both of us survived Covid. His words were simple, but the kind that stay with you. As I left, he said, “Take care, mate. Come back soon.”

A few days later, I boarded a Singapore Airlines flight home. The service there is famously polished, like chrome. An air hostess with a more than merely perfect smile welcomed me aboard. Encouraged by Joseph, I asked the young lass the same question.

“What makes you smile and work so hard?”

She smiled her perfect smile. The kind they probably practise before every flight. She thought for a fleeting second, and delivered her answer with the poise and precision Lee Kuan Yew might have admired.

“I have to,” she said. I liked her honesty and told her that.

Through the flight, she was impeccable. Efficient. Precise. Polite. Nothing wrong. Nothing missing. Except something invisible.

As I got off, I said, “Good luck.” She blinked, surprised. Then said, “Goodbye, sir,” and went back to her line of farewells.

Two smiles. One sculpted by discipline; the other shaped by the river and the sky.

Between the big blue sky and the brown river perhaps lies the distance between precision and presence.
Between duty and delight.
And between, having to and wanting to.